LT

Line of Adaptivity in HCI and HRI: user experience similarities and differences

Do you think human-computer interaction (HCI) is a complex topic? Then how about human-robot interaction (HRI)? Computer is just a machine, or at least looks like one and acts like one. However robot does not look just like any machine – anthropoid robots are designed to resemble humans and mimic their behavior. For example a research group at Carnegie Mellon University is designing robotic products and services to be adaptable to people’s changing behavior over repeated interactions. But how would people react once faced with a need to interact with such creatures? This original article is dealing with enriched Service Blueprint (SB). SB is a tool for service design which we will cover in the nearest future, however this time we focus on implications of repeated service encounters. Our initial idea was to simply present you the model, but then it appeared that the same model has many parallels to human-computer interaction as well. So the case descriptions under each model sections outline some ideas about parallels and differences between HCI and HRI.

Seoul UX report - glimpse into the public transportation

Jan 20 2010 Idea Code Team

Context

This report was prepared as part of the World Usability Day activities with the purpose of contributing best practice examples to the international sustainable design community. It is layed out in a format of a passenger's story – a person who is taking bus from a busy Sinchon area in North of Han river in Seoul to go to the City Hall (intersection of two subway lines) and returns to Sinchon via subway.

Seoul Public Transportation Usability Research Day

In support of the World Usability Day 2009, we dedicate November 12 to researching ease and convenience of using Seoul public transportation. This event is carried out with the purpose of contributing useful examples of sustainable design in public transportation to the international community.

Tokyo Public Transportation Usability Research Day

In support of the World Usability Day 2009, we dedicate November 11 to researching ease and convenience of using Tokyo public transportation, thus calling our event Tokyo Public Transportation Usability Research Day. This event is carried out with the purpose of contributing useful examples of sustainable design in public transportation to the international community.

Idea Code Expanding to Asian Market

Since the beginning of June 2009, Idea Code representatives are researching usability and user interface design service markets in Japan and South Korea. This activity is carried out under support of EC Delegation in Japan and South Korea for promotion of EU services in Asian markets.